Great Staff Read Transcript
We have a wonderful staff, really. From our front office that first greets you to the hygienists that you see, to the dental assistants that work at my side, to the ladies up front that walk you out when you're done with your appointment. When we hire people in our office, we are ultimately looking not for their dental knowledge, as much their interpersonal abilities. So we want people who are friendly. Who get people and who understand that people that are coming to our office have real lives and have something going on outside of their dental care, and I think it's reflected in our practice.
There's a really friendly and welcoming vibe in the office and we really make a big effort to get to know our patients on a personal level. And then from there we train people to do the dental aspect of things. So there are a number of people who work in the office who had absolutely no prior experience in dentistry, but would come in and within six months, they've learned everything that they need to learn on the dental side, and they bring with them all of the experience of having a great personality and a great customer service attitude.
Annabel joined our team full-time in 2015, but she first worked with us in 2009 as a part-time hygienist. After twisting her arm, we finally convinced her to make a permanent move to become part of our family. She is an impeccable hygienist. Annabel earned her Bachelor of Science degree in Hygiene from UNM, where she just happened to be in training with two of our other hygienists, Doria and Jaime! Annabel loves people and especially enjoys caring for our wonderful patients at Uptown Dental Associates. When not at work, she enjoys cooking, traveling and playing golf, as well as spending time with her husband, Manny, her three children, Noelle, Christine, and Eric, and her beautiful grandchildren!
Originally from Long Island, New York, Doria moved to NM in 1998 to attend the UNM Dental Hygiene Program. She completed her Bachelor of Science in Dental Hygiene, graduating with honors in 2003. Doria joined Uptown Dental Associates in 2004 and holds the title of longest-term employee in the practice, as well as being our lead hygienist. She’s awesome. She has an incredible ability to clean teeth quickly (yet thoroughly!) and is one of our 4 hygienists who perform accelerated hygiene, meaning that she works with an assistant to help make your appointment as efficient as possible. In her free time, Doria doubles as a wife and loving mother and loves all things pink.
We were delighted to have Jaime join our team after Dr. Kocher retired in the summer of 2015. She was a part of his team there for 12 years. Jaime has an impeccable eye! She is well-known for alerting patients to potential problems even before the doctors have a chance to come in. Between her exceptional clinical skills and her ability to strike up a conversation with literally anyone, anywhere, she has developed a very loyal patient base. Jaime earned her Bachelor of Science in Dental Hygiene from UNM in 2003. Jaime recently made the shift to working accelerated hygiene, which means she works with an assistant to make your hygiene appointment more efficient. When not working, Jaime enjoys going to the gym, watching baseball games, and traveling with her husband, Jeramy, and their two daughters, Reese and Riley. They’re also huge Disney fans.
A native of Albuquerque, NM, Kelly graduated from La Cueva High School where she played soccer and later coached. She joined the team at Uptown Dental Associates in 2011 after having earned her degree as a hygienist through the University of New Mexico Dental Hygiene Program. As a dental hygienist, Kelly is also licensed to provide local anesthesia and is one of our accelerated hygienists, meaning that on some days she works with an assistant, allowing her to see more patients than your average hygienist. As a hygienist, she has gained a reputation for exceptional care and a gentle touch. Since joining us, we have seen Kelly get married (to a great guy named Rob) and become a mother to two beautiful children, Avery and Brody. If her hands aren’t in your mouth, you will most likely find her swimming with her family, walking her dog, Luca, or playing at the park with her adorable children. Her family is her greatest joy and accomplishment.
Lisa joined us in the summer of 2015 after having spent over 30 years working with Dr. Ken Kocher, who retired that summer. When asked how long she’s been in dentistry, she humorously replies, “So long that some of my diploma signatures are fading!” Lisa is a native of Albuquerque, having graduated from Highland High School, and later attending UNM on a full track and academic scholarship. There she earned that degree as a hygienist (the one with the fading signatures). Her engaging personality and gentle touch have made her patients loyal fans for life. She is an incredible asset to our office and we are completely thrilled to have her join our team. She and her husband of over 35 years, Fred, have three children. They enjoy being outdoors as much as possible, whether it’s hiking, camping, going to the lake, gardening, or walking their dog, Boone. Lisa also provides accelerated hygiene care to her patients, allowing even more patients to enjoy her contagious upbeat personality and expertise as a hygienist.
Although she hails from Wisconsin originally, Stacy has been a resident of the Land of Enchantment for many, many years. She earned her degree from UNM in Dental Hygiene in 1992. Her keen eyes and great patient relations are a wonderful help in early dental diagnosis. Stacy joined Uptown Dental Associates after the sudden passing of Dr. Bob Bussey in 2012. She had served as his hygienist for over 12 years, and has proven to be a great asset and welcome addition to our office, where she has now been a part of the team for over 5 years. She is the proud mother of a beautiful daughter, Kelsey. In December of 2014, Stacy married a stellar guy named Mitch, with whom she loves spending virtually all of her time not spent at the office. Together they enjoy renovating their home and other rental properties.
Jenny has had several roles at Uptown Dental Associates, including Insurance Coordinator, Front Office Receptionist, and Account Manager, but most recently made a move to the BIG office, where she serves as Office Manager. As such, hers is the most challenging job on the team – that of ensuring that everything runs like clockwork, that patients are well-cared for and happy, and that all team members perform at the peak of their game and remain happily focused on our mission as a practice: to provide extraordinary care to our patients. Those patients who have come to know Jenny over time are familiar with her witty sense of humor and keen mastery of sarcasm. Jenny is one of our main team jokesters. Her infectious good attitude and ability to see the bright side of every situation is a critical part of our practice. She also happens to be Dr. Shepherd’s youngest sister! When not juggling her 10,001 responsibilities as Office Manager, Jenny spends her time raising 6 awesome children with her husband of over 20 years, Troy.
Sabrina joined our team in 2016 after acquiring over 20 years in customer service here in Albuquerque. She has a dynamite personality and you may find that you know her better by the end of your appointment than you know your own neighbors! As our Front Office Lead, she knows pretty much every aspect of the front office and assists Jenny in training and developing new employees and trouble-shooting problems in the office. Sabrina spends most of her day assisting patients at the end of their appointments, scheduling their future appointments and helping them with their accounts. Sabrina and her husband have three daughters and spend much of their time on the bleachers, cheering on the girls in their various sports endeavors. When she isn’t at work or taking care of her family, Sabrina loves cooking and entertaining, as well as working in her garden. This bling-loving farm girl has proven to be the perfect addition to our team. We are delighted to work with her each day, to enjoy her enthusiasm, life and work experience, and her dimples!
Hannah joined us in January of 2017 and has quickly proven to be an incredibly efficient team player. Originally from Wilmington, NC, Hannah grew up on the beach, with the sun and water a daily part of her life. She went to college there as well, earning a degree in Entrepreneurship, and has over 8 years of experience in different aspects of the retail world. Hannah recently gave up the oceans of North Carolina for the desert of New Mexico when her husband, Kyle, was stationed here as active duty Air Force. Though she began as a receptionist, Hannah now works as one of our Walk Out Clerks, closing out patients’ accounts after procedures and helping them to schedule future appointments as needed. She also spends a good chunk of her time sorting through the hoops of your dental insurance! And for that, we are all most grateful. When she isn’t at work, she loves to soak up the sun, read a good book, or spend time with her husband and their dog, Champ.
Bio Coming Soon!
Nadine joined us in April of 2013, just as the office underwent our first big expansion. She has several years of experience as a dental assistant and is well-skilled in all assistant responsibilities, including taking impressions, x-rays, making temporary crowns, and all chair-side tasks. In 2015, Nadine was promoted to the position of Lead Dental Assistant for the office and works tirelessly, assisting Dr. Shepherd on the vast majority of his procedures. Together they have performed thousands of procedures, and as a result, Nadine can almost read Dr. Shepherd’s mind! Nadine is also responsible for maintaining all of the supplies in the office (which is no small task). Her calm and friendly demeanor help put patients at ease, while her attention to detail helps Dr. Shepherd provide you with the best care available. When not running to keep up with Dr. Shepherd at the office, Nadine spends her time devoted to her family, including her main squeeze of over 10 years, Jared, her stepson Joshua, helping care for her nieces, and caring for her three dogs.
Victoria joined us at the start of 2015 and we couldn’t be more delighted that we found her. Over the last few years she has blossomed into an excellent dental assistant. She spends her time assisting both Dr. Shepherd and Dr. Rasmussen on any and all procedures they provide. She is an incredibly positive and upbeat person and is always willing to help out in any way needed – and she does it with a smile! In 2017, we all got to join in the celebration of Victoria’s marriage to her husband, Anthony. Together they have an adorable daughter named Katelyn, whose little voice can frequently be heard echoing through the halls of our office. When not at work Victoria enjoys spending time outdoors with her family and their dogs. She is grateful to work in a dental office, seeing how she has an insatiable sweet tooth. She also shares a birthday with Dr. Shepherd, separated by exactly 20 years!
Christine was born and raised here in Albuquerque, but found her passion for dentistry while living for a while in Charlotte, NC. She has been an assistant since 2014 and has grand plans to become a dentist herself one day! Christine joined our team at the beginning of 2017, initially working as a hygiene assistant before making the transition to the doctors’ side. She now spends her days primarily assisting Dr. Rasmussen with any and all procedures he perform. When Christine isn’t working, she’s usually studying (so she can apply to dental school one day soon!). If she happens to get any free time, she loves to travel and explore the outdoors. Christine also has a black belt in Karate, having studied the art since she was 7 years old, so we’re all very careful not to upset her. Her life motto: When you can’t find sunshine, BE the sunshine!
Sofia is our most recent addition to the dental assisting team at Uptown Dental, joining us in the summer of 2017. She has been assisting since 2014 and is an excellent caregiver. Her ability to learn quickly, retain information, and work efficiently has made her a valuable member of our team. Although Sofia may seem shy at first, she’s actually quite goofy! It takes a bit to pull her out of her shell, but once she’s out, she’s a totally different person. And despite her small size, this girl can eat. She loves food and considers it one of her favorite hobbies and passions in life. She spends most of her time in the office assisting Dr. Rasmussen. When she isn’t at the office, you can usually find her with her family of her boyfriend. Or eating.
Samantha graduated from Dental Assisting school in 2015 and joined our office in 2016, where her dynamic and frequently sarcastic personality fit seamlessly into our team. If you haven’t had a chance to get to know Samantha, you’ll love her when you do. She has an uncanny ability to put our patients at ease and get them talking about their lives. She loves getting to know our patients. Samantha holds a unique role in our office. Four of our hygienists (Doria, Jaime, Kelly, and Lisa) practice accelerated hygiene, utilizing a highly skilled assistant to help them work more efficiently. Samantha is that highly skilled assistant! As such, she helps all four of these hygienists (depending on the day and time) to see and care for their loyal patients. You could say she has a knack for multi-tasking. When she isn’t multi-tasking at work, she’s multi-tasking at home, running in circles with her little boy, Daniel Jr. Samantha and Daniel Sr. have been married since 2014. Together they love spending time outdoors and with their family.
Roslyn was born and raised in Belen, NM, just south of Albuquerque. Dentistry is Roslyn’s second career, having spent her first working in retail for 16 years. She graduated from Dental Assisting school and joined us at Uptown Dental Associates in 2017. For now, she runs our sterilization department and our in-office lab. As such, we all depend highly on Roslyn to work as efficiently as possible – and she does so wonderfully. A great team player, Roslyn is always willing to chip in wherever needed and to do it with a positive attitude. And while most of her time is spent behind the scenes, she does some chairside assisting in hygiene once a week. Outside of work, Roslyn enjoys going dancing and experiencing new things with her family and friends. She has three children that are covered in fur, have four legs each, and love to bark.