Jenny has had several roles at Uptown Dental Associates, including Insurance Coordinator, Front Office Receptionist, Account Manager, and Office Manager. She now serves as Dr. Shepherd’s right hand and oversees all of his offices. Those patients who have come to know Jenny over time are familiar with her witty sense of humor and keen mastery of sarcasm. Jenny is one of our main team jokesters. Her infectious good attitude and ability to see the bright side of every situation is a critical part of our practice. She also happens to be Dr. Shepherd’s youngest sister! When not juggling her 10,001 responsibilities as Regional Manager, Jenny spends her time raising 6 awesome children with her husband of over 20 years, Troy, and spoiling their granddaughter.
Sabrina joined our team in 2016 after 20+ years in customer service. She has a dynamite personality and you may find that you know her better by the end of your appointment than you know your own neighbors! As our Office Manager, she knows pretty much every aspect of the front office and assists in training and developing new employees and trouble-shooting problems in the office. Sabrina and her husband have three children. When she isn’t at work or taking care of her family, this bling-loving farm girl loves cooking and entertaining, as well as working in her garden. But she is happiest, perhaps, when she’s camping in the great outdoors, which she tries to squeeze in every weekend possible. We’re sure you’ll love Sabrina, her enthusiasm and her dimples just as much as we do.
Bianca Castillo has been with Uptown Dental since 2019, and quickly established herself as a key team player with her infectiously positive personality. Bianca has been in the dental field since 2009, spending 8 years as an assistant before moving to the front office. She serves as our Treatment Coordinator, and as such, she is the one that will help you understand all the details of any plan prescribed by our doctors. When she isn’t at work in her high heels, she and her partner of 9 years, Mario, are raising Bianca’s four children and their dog, Bene. She enjoys the outdoors, travelling, interior decorating, gardening and cooking.
Courtney Scott-Roybal joined our team in 2020. With incredible attention to detail and a mind for numbers, she serves as our insurance specialist. You won’t see her as much as other team members, but she’s the one responsible for arguing with your insurance company until they pay your claim. A native New Mexican, Courtney was raised in Rio Rancho. Courtney has been in the customer service field for 6 years now. When not at work, she enjoys camping, gardening and hiking. She and her husband (they were high school sweethearts!) have a Chiweenie (Chihuahua – Dachshund mix) named Raisin.
Originally from Long Island, New York, Doria moved to NM in 1998 to attend the UNM Dental Hygiene Program. She completed her Bachelor of Science in Dental Hygiene, graduating with honors in 2003. Doria joined Uptown Dental Associates in 2004 and holds the title of longest-term employee in the practice, as well as being our lead hygienist. She’s awesome. She has an incredible ability to clean teeth quickly (yet thoroughly!) and is one of our hygienists who perform accelerated hygiene, meaning that she works with an assistant to help maker your appointment as efficient as possible. In her free time, Doria loves to stay active, spend time with friends and family, and is an incredibly devoted mother to her daughter, Tara.
We were delighted to have Jaime join our team after Dr. Kocher retired in the summer of 2015. She was a part of his team there for 12 years. Jaime has an impeccable eye! She is well-known for alerting patients to potential problems even before the doctors have a chance to come in. Between her exceptional clinical skills and her ability to strike up a conversation with literally anyone, anywhere, she has developed a very loyal patient base. Jaime earned her Bachelor of Science in Dental Hygiene from UNM in 2003. Jaime also works accelerated hygiene, which means she works with an assistant to make your hygiene appointment more efficient. When not at the office, Jaime enjoys going to the gym, watching baseball games, and traveling with her husband, Jeramy, and their two daughters, Reese and Riley. They’re also huge Disney fans.
A native of Albuquerque, NM, Kelly graduated from La Cueva High School where she played soccer and later coached. She joined the team at Uptown Dental Associates in 2011 after having earned her degree as a hygienist through the University of New Mexico Dental Hygiene Program. As a dental hygienist, Kelly is also licensed to provide local anesthesia and is one of our accelerated hygienists, meaning that she works with an assistant, allowing her to see more patients than your average hygienist. As a hygienist, she has gained a reputation for exceptional care and a gentle touch. Since joining us, we have seen Kelly get married (to a great guy named Rob) and become a mother to two beautiful children, Avery and Brody. If her hands aren’t in your mouth, you will most likely find her swimming with her family, walking her dog, Luca, or playing at the park with her adorable children. Her family is her greatest joy and accomplishment.
Although she hails from Wisconsin originally, Stacy has been a resident of the Land of Enchantment for many, many years. She earned her degree from UNM in Dental Hygiene in 1992. Her keen eyes and great patient relations are a wonderful help in early dental diagnosis. Stacy joined Uptown Dental Associates after the sudden passing of Dr. Bob Bussey in 2012. She had served as his hygienist for over 12 years, and has proven to be a great team member in our office. She is the proud mother of a beautiful daughter, Kelsey, and is soon to be a grandmother! In December of 2014, Stacy married a stellar guy named Mitch, with whom she loves spending virtually all of her time not spent at the office. Together they enjoy renovating their home and other rental properties.
Victoria joined us at the start of 2015 and we couldn’t be more delighted that we found her. Over the last few years she has blossomed into an excellent dental assistant. She spends most of her time assisting Dr. Greaves, but is also responsible for overseeing all of our assistants and keeping us stocked on all our supplies. She is an incredibly positive and upbeat person and is always willing to help out in any way needed – and she does it with a smile! In 2017, we all got to join in the celebration of Victoria’s marriage to her husband, Anthony. Together they have two adorable children, Katelyn and Jayden. When not at work Victoria enjoys spending time outdoors with her family and their dogs. She also shares a birthday with Dr. Shepherd, separated by exactly 20 years!
Sofia is a superstar dental assistant, and joined us in the summer of 2017. She has been assisting since 2014 and is an excellent caregiver. Her ability to learn quickly, retain information, and work efficiently has made her an invaluable member of our team. Although Sofia may seem shy at first, she’s actually quite goofy! It takes a bit to pull her out of her shell, but once she’s out, she’s a totally different person. And despite her small size, this girl can eat. She loves food and considers it one of her favorite hobbies and passions in life. She spends most of her time in the office assisting Dr. Greaves. When she isn’t at the office, you can usually find her with her family of her fiancé.
Born and raised right here in Albuquerque, Amanda joined us in 2018 and we’re thrilled we found her. She is a graduate of West Mesa High School and attended Carrington College, from which she graduated in 2014. She has been a dental assistant for 4 years. Amanda has the challenge of running our sterilization department. With 14 chairs of dentistry running at any given moment, that’s a lot of instruments to clean and maintain! In addition to the sterilization department, Amanda helps us to keep running on time by frequently jumping in to act as an extra assistant if things ever start to run behind. As such, she assists EVERYONE – both doctors and all of the hygienists. She’s a great team player. In her free time, Amanda enjoys going to the movies, going fishing, and doing arts and crafts.
Jasmine hails from the booming metropolis of Belen, NM, where she attended and graduated from Belen High School in 2016. Jasmine became a certified dental assistant after graduating from Pima Medical Institute here in Albuquerque and joined our team shortly afterwards. Having begun as our hygiene assistant, Jasmine quickly learned how to juggle many responsibilities and patients simultaneously, working with all four of our office’s accelerated hygienists. Having proven to be a quick learner, Jasmine was promoted to being one of Dr. Shepherd’s personal dental assistants in 2018, where she spends most of her time (although she also works at the front desk whenever Dr. Shepherd is out of the office). When she isn’t at work, Jasmine is a full-time mother to a darling little girl named Kelsey. She enjoys going to the gym and being outdoors.
Bernadette Aranda graduated from dental assisting school in 2012 and has been with us at Uptown since 2019 after spending several years working in pediatric dentistry. She splits her time in the office between helping our hygienists and assisting Dr. Barzegari. She and her husband, Jonathan, have two adorable children – Antonio and Amaiyah. In her free time, Bernadette enjoys spending time with her family and doing all sorts of crafts.
Ciera Bobadilla joined our office in 2020 and we’re so glad she did! She has been working as a dental assistant since 2016 and loves working with Dr. Romeo. In her spare time, she enjoys travelling, though she hasn’t gotten enough of that lately. She also enjoys spending time exploring the great outdoors and refining her skills in the kitchen.
We have a wonderful staff, really. From our front office that first greets you to the hygienists that you see, to the dental assistants that work at my side, to the ladies up front that walk you out when you're done with your appointment. When we hire people in our office, we are ultimately looking not for their dental knowledge, as much their interpersonal abilities. So we want people who are friendly. Who get people and who understand that people that are coming to our office have real lives and have something going on outside of their dental care, and I think it's reflected in our practice.
There's a really friendly and welcoming vibe in the office and we really make a big effort to get to know our patients on a personal level. And then from there we train people to do the dental aspect of things. So there are a number of people who work in the office who had absolutely no prior experience in dentistry, but would come in and within six months, they've learned everything that they need to learn on the dental side, and they bring with them all of the experience of having a great personality and a great customer service attitude.